Refund Policy
Last updated: January 2026
Our priority is ensuring you and your pet are completely satisfied with your purchase. If the PawPurifyâ„¢ Pro isn't the right fit for you, we're here to help with our 30-day guarantee.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Due to hygiene and safety reasons, items that show heavy use, washing, or damage may not qualify for a full refund. All returns are inspected on a case-by-case basis.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Shipping fees are non-refundable.
How to Request a Refund
To initiate a return or refund, please email us at support@luxesonic.com with your order number and reason for return. Our team responds within 24–48 hours.
Refunds Timeline
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approved refunds are processed within 5–7 business days. Banks or card providers may take additional time to reflect the refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Support Contact
For any refund-related questions, contact us at support@luxesonic.com.